Engage
Live chatthe assistant that actually brings customers back.
An AI loyalty and referral manager that helps businesses bring customers back and turn recommendations into sales — all through messaging apps.
2
Refella ›
Refella ›+Message
- Engage
- Retain
- Grow
Built for businesses that live on repeat visits and word of mouth
- Restaurants
- Cafés
- Clothing brands
- Salons & barbers
- Clinics
- Fitness studios
- Service providers
Capabilities
pick what Refella runs for you. it starts today.
Engage
Be there the moment they ask- Answers grounded in your menu, prices and policies
- Private feedback capture, routed to the right manager
- Order and booking assistance in the chat
- Staff tipping with a built-in payment flow
- Human handoff with full conversation context
Retain
Give them a reason to come back- Loyalty balances tracked and redeemed in chat
- Preferences and visit history on every profile
- Permission-based offers, never spam
- Win-back messages when a regular goes quiet
- Rewards applied automatically at checkout
Grow
Turn a recommendation into a booking- Personal referral link for every customer
- Ready-to-forward message, one tap to share
- Referred friends greeted and guided to a booking
- Attribution from introduction to paid visit
- Rewards released only on qualifying activity
meet Refella, an assistant that lives in your customers' 
and brings them back around the clock.
Live chatRetain
Loyalty4 / 5 visits
One more visit unlocks a free dessert
Comes Tuesdays
Breakfast
Terrace
Opted in
Give them a reason to come back
Grow
Turn a recommendation into a booking
Privacy
their data stays theirs.
The customer journey
What your customer sees. What Refella handles.
One chat thread carries the whole relationship — from the first scan to the fifth friend they bring in.
Customer experienceWhat Refella handles
- Join
Customer experienceScans a QR code on the table, receipt or mirror and starts a chat with their name and phone number.
What Refella handlesCreates the customer profile, invites them into the loyalty program, and captures a clear opt-in for updates.
- 02Engage
Customer experienceAsks a question, shares what they liked, or flags something that went wrong.
What Refella handlesAnswers from approved business information, records the feedback against the profile, and involves staff when needed.
- 03Recognize staff
Customer experienceAsks to tip a favourite chef, stylist or server.
What Refella handlesIdentifies the staff member and opens a payment flow, with tips reported per person.
- 04Earn & redeem
Customer experienceChecks their rewards and uses a benefit on the spot.
What Refella handlesTracks qualifying activity, applies the loyalty reward, and keeps the balance honest across visits.
- 05Return
Customer experienceGets a relevant offer — a discounted breakfast on the morning they usually come in.
What Refella handlesSends permission-based messages informed by stated preferences and real visit history.
- 06Refer
Customer experienceForwards a ready-made message with their personal referral link to a friend.
What Refella handlesAttributes the introduction and helps the friend book or buy in the same conversation.
- 07Get rewarded
Customer experienceReceives credit after their friend's first visit.
What Refella handlesVerifies completion, applies the referral reward, and reports the revenue attributed to that introduction.
The referral experience
Sharing that takes one tap
Here is the whole loop at a salon — the same shape works for a dinner reservation, a fitting appointment or a service call.
- 01
Ask at the right moment
Right after a satisfied appointment, the assistant offers: “Give a friend 15% off their first visit, and get credit toward your next one.”
- 02
Make sharing effortless
Maya gets a short, ready-to-forward message with her personal referral link. No screenshots, no codes to remember, no app.
- 03
Welcome the friend
Her friend opens the link and lands in a conversation that already knows why they're there: “Maya recommended you. Do you have appointments this Saturday?”
- 04
Help them decide
The assistant answers questions on services and prices from approved information, checks connected availability, and completes the booking — handing off to staff when it needs a person.
- 05
Track the result
Once the friend's appointment is completed, Maya is credited automatically and the salon sees the revenue attributed to that introduction.
Why it works
Channels people actually read
Email campaigns and loyalty apps compete for attention nobody has. A message thread your customer opened themselves is a different conversation entirely.
0apps
for your customers to download
Everything happens in the messaging app already open on their phone. Adoption is a QR code, not an install.
1profile
behind every interaction
Questions, feedback, tips, loyalty and referrals all write to one customer record — so offers are informed, not guessed.
100%
of referrals attributed to revenue
Every introduction is tracked from the shared link to the completed visit, so you reward real outcomes and can see what word of mouth is worth.
Questions
What businesses ask us first
Which messaging apps do you support?
WhatsApp, iMessage, Telegram and Instagram. Most businesses start with WhatsApp because that's where their customers already message them, and add the others once the flow is working.
Do my customers need to install anything?
No. They scan a QR code and a chat opens in the app they already use. They start with their name and phone number — that's the entire onboarding.
Will the AI say something wrong about my business?
It answers from business information you approve — your menu, services, prices, hours and policies. When a question falls outside that, or a customer is unhappy, it hands the conversation to a person with the full context instead of guessing.
How do you stop this from becoming spam?
Every customer opts in explicitly when they join, offers are sent based on stated preferences and real visit history, and opting out takes one message. The point is relevance — a discounted breakfast on the morning they usually come in, not a blast to everyone.
How is a referral actually attributed?
Each customer gets a personal referral link. When a friend opens it, the introduction is attributed to them, and the reward is only released once the friend's visit or purchase is verified as complete. You see the revenue tied to each introduction.
How does staff tipping work?
A customer can ask to tip a specific chef, stylist or server. Refella identifies the staff member and opens a payment flow, and tips are reported per person so recognition lands with the right people.
How long does setup take?
Most businesses are live within a day. You connect a number, we load your approved business information and loyalty rules, and you put the QR code on tables, receipts or mirrors.
What about my customers' data?
Customers opt in for what they receive and can withdraw it at any time. Their data stays tied to your business and is used to serve them — preferences, visit history and rewards — not sold or shared.
See it work on your own business
Open a chat and try the assistant the way your customers would. If it fits, we'll have you live with your own number, rules and rewards within a day.
No card required. A real conversation, not a form.